Xnavi AI Navigation Site Refund Policy

Effective Date: July 15, 2024

Overview

Xnavi AI Navigation Site is committed to providing high-quality AI tool and resource navigation services to our users. This refund policy aims to clarify our service terms and ensure that user rights are protected.

Refund Conditions

1. Free Trial Period: We offer new users a 7-day free trial period. During this period, users can cancel their subscription unconditionally and receive a full refund.

2. Special Circumstances:

   • In the event of significant technical issues causing prolonged service unavailability, we will provide partial or full refunds based on the specific situation.
   • We reserve the right to refuse refunds for accounts terminated due to violations of our terms of use.

Non-Refundable Situations

1. Requests made outside the specified refund period.
2. Accounts terminated due to policy violations.
3. Extensive use of service features or resources.
4. Users who frequently request refunds.

Refund Process

1. Send a refund request to [email protected], including your account information and reason for the refund.
2. Our customer service team will review your application within 3 business days.
3. If the refund is approved, the payment will be returned to the original payment method within 7-10 business days.

Commitment to Service Improvement

We value feedback from every user. If you are dissatisfied with any aspect of our service, we sincerely hope you will contact us, giving us the opportunity to improve our service quality.

Policy Updates

We may update this refund policy periodically. The updated policy will be posted on this page, and the effective date at the top will be revised accordingly.

Contact Us

If you have any questions or need assistance, please contact us through:

• Email: [email protected]

We are committed to responding to your inquiries within 3 business days.